How we handle your information when you book a pitch with us — on this website, or by messaging سند, our assistant on WhatsApp. Nothing is listed here that we do not actually collect.
Effective 24 August 2026 · Al Daoud Goal Space · Shafaa Badran St, Amman 11934, Jordan
Al Daoud Goal Space is a five-a-side football facility at Shafaa Badran St, Amman 11934, Jordan. We operate this website and the WhatsApp assistant on +962 79 570 2164. We decide how the information described here is used, which makes us responsible for it.
For anything in this policy, reach us on +962 79 646 2321.
Only what a booking actually needs, plus whatever you choose to give us.
| Category | What it includes |
|---|---|
| Account | Your name, mobile number, email address if you give one, a password stored only as a secure hash, an optional profile photo, your language, and whether you book as an individual, academy, company or school. |
| Bookings | Date, time, duration, pitch, price, what the booking is for, the name and contact number it is held under, and any notes you or our staff add. |
| Conversations | Messages you exchange with سند on WhatsApp or the website chat, and the text of any voice note you send, which we transcribe so it can be answered. |
| Optional extras | A player profile (position, skill level, short bio) if you join pickup games, lost-item reports, and waitlist entries. |
| Technical | A cookie remembering your language, a sign-in session cookie, and limited request data used to stop spam and abuse. |
We do not collect payment card details. Payment happens at the facility.
We do not use your information for advertising, and we do not sell it.
سند is an automated assistant, not a person. It answers on WhatsApp and in the website chat, checks the calendar, quotes prices and can make or cancel bookings.
Worth knowing
To reply, your message is sent to OpenAI, which generates the response. Voice notes are transcribed the same way. Conversations are stored so we have a record of what you were told, and our staff can read them — that is how a person takes over when سند cannot help.
If you would rather not talk to an assistant, call +962 79 646 2321 and a person will handle it.
We share information only with the companies that make the service run, and only as much as each one needs. Some are outside Jordan, which means your information is processed abroad under their own safeguards.
| Company | What it does for us |
|---|---|
| OpenAI | Generates سند's replies and transcribes voice notes |
| Meta Platforms | Delivers WhatsApp messages between you and us |
| Resend | Sends booking emails such as confirmations and reminders |
| Only if you choose to sign in with a Google account | |
| Cloudflare | Stores images, such as pitch photos and profile pictures |
| Railway | Hosts this website and the database |
We may also share information if the law requires it, or to establish or defend a legal claim.
When you message our WhatsApp number, Meta delivers that message and handles it under its own privacy terms as well as this policy. We receive your WhatsApp number and the content of what you send. We use it to answer you and to find your booking — nothing else.
We only reply to conversations you start. We do not send marketing on WhatsApp.
You can ask us to:
Contact +962 79 646 2321 and we will respond within 30 days. We may keep a minimal booking record after deletion where we need it for accounting.
Plenty of our players are teenagers, and they are welcome. If you are under 18, book with the knowledge and permission of a parent or guardian, and give us only what a booking needs — a name and a contact number.
A parent or guardian can contact us at any time to see what we hold about their child, correct it, or have it deleted.
Passwords are stored only as hashes, never as text we could read. Traffic to this site is encrypted. Access to customer information is limited to staff who need it to run the facility.
No system is perfectly secure. If a breach ever affects your information, we will tell you and explain what happened.
If we change how we handle your information, we will update this page and move the effective date at the top. Significant changes will be announced in the app.
